COLORADO SPRINGS AUTO REPAIR

Great place they take care of business honest mechanics I recommend them over anybody in town

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Great place to take your car to have looked and fixed. I found a place that I will always take my car to, to have fixed! This is a great shop with amazing people!

They are always so honest and affordable! They communicate so well and they are always so nice.

Great service

I've been using Grof's for about twenty years, and I cannot say enough good things about them! Beyond outstanding. Everything from their customer service, attitude, and great repair service.

They kept my car for 2 weeks just to fix an oil leak. Only to get it back and have it leak again. Not to mention, they weren't very polite over the phone. Don't waste your time with these people.

I called to schedule a time to take my car in. After I dropped it off, the owner called me and told me nonchalantly that it will take two weeks. They could have told me that on the phone. Or when I dropped it off. Not to mention, when I did drop it off, the owner totally ignored me for 10 minutes while I just stood there. Then he turns around (pretending he didn't notice me.) That should have been a red flag right there. Then when I get home he does call and confirm it is an oil leak. When I ask him what he thinks caused the leak, he rudely responds "I don't know" and then proceeds to tell me he won't be able to get to it for two weeks. So when I pick it up after 2 weeks. He tells me "Bring it back in about a week to make sure there aren't any issues." So let me get this straight. Not only do you keep my car for two weeks, but you can't be sure you can do a competent job on my car? As soon as I get home it starts to leak again. Within a week it's just as bad as it was before I took it in. I have been to MANY auto mechanics in my lifetime. Never have I ever had to wait two weeks for my car. The most has been maybe two days. And it was for something much more severe than an oil leak. I since have taken my car to a more reliable company. I would rather pay extra, or drive further to another company than take my car back to Groff's again. You couldn't pay me to take it back there again. It doesn't matter how many miles my car has on it. Or how many excuses you make. The bottom line is you are a terrible company with terrible customer service skills. And typing in all caps doesn't change that.

I called to schedule a time to take my car in. After I dropped it off, the owner called me and told me nonchalantly that it will take two weeks. They could have told me that on the phone. Or when I dropped it off. Not to mention, when I did drop it off, the owner totally ignored me for 10 minutes while I just stood there. Then he turns around (pretending he didn't notice me.) That should have been a red flag right there. Then when I get home he does call and confirm it is an oil leak. When I ask him what he thinks caused the leak, he rudely responds "I don't know" and then proceeds to tell me he won't be able to get to it for two weeks. So when I pick it up after 2 weeks. He tells me "Bring it back in about a week to make sure there aren't any issues." So let me get this straight. Not only do you keep my car for two weeks, but you can't be sure you can do a competent job on my car? As soon as I get home it starts to leak again. Within a week it's just as bad as it was before I took it in. I have been to MANY auto mechanics in my lifetime. Never have I ever had to wait two weeks for my car. The most has been maybe three days. And it was for something much more severe than an oil leak. I since have taken my car to a more reliable company. I would rather pay extra, or drive further to another company than take my car back to Groff's again.

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